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In This Issue

One if by Land, Two if by Sea: The RACs Head for North Carolina
After a three-year demonstration project in five states, the Centers for Medicare & Medicaid Services ("CMS") has deemed its Recovery Audit Contractor ("RAC") program "cost effective."  In other words, CMS has concluded that the RAC program has the potential to save Medicare a significant amount of money...

Improving Hospice Communication Using SBAR
"Effective communication is the cement that binds an organization together. It is the foundation upon which successful teamwork and good customer relationships are built," according to Connie Podesta, an expert in the psychology of human behavior and leadership development. In health care, good communication is vital in order to center services on patient needs...

Protecting Your Employees and Workplace: The North Carolina Workplace Violence Prevention Act
One requirement for a content, efficient workforce is a feeling of safety and security on the job. Workplace violence, whether from employees’ domestic situations following them to work or from other sources, should be a concern of all employers. To address these problems and provide a measure of protection for workers, the North Carolina General Assembly passed the Workplace Violence Prevention Act in 2004...